Returns & Refunds

Last updated: April 2026

We want you to be completely satisfied with your TRIVE purchase. If for any reason you are not, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided the following conditions are met:

• The item is unused, unworn, and in its original condition.
• The item is in its original packaging with all tags attached.
• Proof of purchase (order confirmation or receipt) is provided.

Items that have been worn, washed, altered, or damaged by the customer are not eligible for return.

How to Initiate a Return

To start a return, please contact us at [insert email] with the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our team will respond within 2 business days with return instructions and a shipping address for your return.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method, as TRIVE is not responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.

Exchanges

We do not offer direct exchanges at this time. If you would like a different size or product, please return your original item for a refund and place a new order.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a prepaid return label and send you a replacement or full refund at no additional cost.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Gift cards
• Items marked as "Final Sale" at the time of purchase